Refund policy
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with tags where applicable, and in its original packaging.
You will also need your receipt or proof of purchase.
How to Request a Return
To request a return, please contact us at:
info@hdchic.com
Please do not send any item back before contacting us.
If your return is approved, we will provide you with the correct return address and return instructions by email.
Items returned without prior authorization may not be accepted.
Return Shipping
Customers are responsible for arranging and paying for return shipping.
Original shipping charges, if any, are non-refundable unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning an item.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
info@hdchic.com
Please include your order number and photos or videos showing the issue when possible.
We will review the issue and work with you to provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including:
• Personalized or custom-made products
• Personal care or hygiene products that have been opened or used
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Products specifically marked as Final Sale
Please contact us at info@hdchic.com if you have questions about whether a specific item is eligible for return.
Sale Items
Items purchased at a discounted price may still be eligible for return unless they are specifically marked as Final Sale.
Exchanges
If you would like a different product, size, color, or variation, please contact us.
The fastest way to receive a different item is usually to return the original item after your return request is approved and place a new order.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at:
info@hdchic.com
We cannot guarantee that an order can be canceled or modified once it has entered processing or has already shipped.
Contact Us
For any questions regarding returns, refunds, exchanges, or damaged items, please contact us at:
info@hdchic.com